Privacy Policy

Introduction

Welcome to https://best-bird-food-mix-for-small-birds.feedersandmore.co.uk (hereafter referred to as “Best Bird Food Mix for Small Birds,” “the Company,” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online services, and products offered through these platforms. It is important to be aware that this policy does not extend to third-party websites, apps, or services linked from our site, as they have their own privacy policies that govern data collection and usage.

Processing Activities

This Privacy Policy guides your interactions with us in the following ways:

Using Our Services: When you sign up and use our applications or services as an authorized user, we collect and process personal information to manage your account and provide the requested services.
Visiting Our Websites: Browsing our websites triggers various data collection methods described in this policy.
Communications: We may reach out to you via email, calls, texts, or SMS for transactional purposes, marketing, or customer support, all while adhering to relevant communication laws.

Personal Data Collection

We collect multiple types of personal data, including:

Account Information: Details related to your user account creation and management, such as username, password (hashed), email address, and profile preferences.
Payment Information: Credit card numbers, billing addresses, payment history, and other financial details required for processing transactions.
Financial Information: We may store data about your financial status or creditworthiness if relevant to our business operations.
Purchase Information: Details of products or services bought from us, including quantities, dates, and purchase amounts.
Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and location data from your device when you use our mobile applications.
Location Data: Geographic coordinates and other location-based information if you choose to provide it or if required for the functionality of certain services.
Feedback and Reviews: Comments, reviews, and ratings you submit to us, along with any associated personal details.
Social Media Information: If you connect your accounts, we may access your public profile information from social media platforms.
Product Information: Data about products you view, search for, or purchase, including product preferences and shopping behavior.

We collect this data through various means, including direct user input, tracking technologies, analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience and provide valuable insights for us:

Strictly Necessary Cookies: Essential for navigation and using our services. These cookies ensure basic functionality and cannot be blocked.
Preference Cookies: Remember user preferences, language settings, and customization options.
Analytics Cookies: Track website usage, gather analytics data, and help us improve our services. These may be used by third-party service providers.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or permitted under applicable laws. The retention periods vary based on the type of data and its purpose:

Account Information: Retained while your account is active and for a reasonable time after account termination to comply with legal obligations.
Transaction Records: Stored for financial record-keeping and tax purposes, as required by law.
Customer Support Interactions: Kept for the duration of our interaction and may be used to improve our services in the future.
Analytics Data: Aggregated and anonymized after a specified period, typically 24 months, for internal analysis.

Upon determining that data is no longer needed or upon request for deletion, we take reasonable steps to securely delete or anonymize the information.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

Data Encryption: We use encryption technologies to secure sensitive data during transmission and storage.
Secure Third-Party Processing: Engaging trusted third-party service providers who adhere to strict security standards.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Audits: Conducting periodic security audits and assessments to identify and mitigate potential risks.

Children’s Privacy

We do not intentionally collect or store any personal data from children under the age of 18. Our services are directed at adults, and we encourage parents or legal guardians to supervise their child’s online activities.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
Restriction: Limit our processing of your data for specific purposes.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for marketing or profiling.
Non-Discrimination: Be free from discriminatory practices based on certain personal characteristics.

To exercise these rights or if you have any data-related queries, please contact our Privacy Team via email at [email protected] or by post to the address provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on our website, and we encourage you to review it periodically for changes that may affect you.

Contact Information

For all privacy-related inquiries, feedback, or requests:
Email: [email protected]
Address: [Privacy Team Contact Address]